Return Policy
Hassle Free Returns – Our 30-Day Return & Exchange Policy
🇺🇸 For Domestic Customers (US)
We want you to love your sunglasses. If they aren’t the perfect fit for your face shape, we accept returns and exchanges within 30 days of delivery. Any pair of sunglasses / eyeglasses purchased on our website or in person is eligible for a free return or exchange.
To be eligible for a return or exchange, the frames must be returned in brand new condition and accompanied with all of the original packaging. Please ensure that your return shipping packaging is adequate to prevent any damage of the product and the original eyewear packaging (case, satchel and box).
PLEASE contact us at info@duanelittles.com before returning any products so that we can initiate your return.
🌐 For International Customers (Outside the US)
Due to the complexities of global logistics, we handle international returns differently:
Return Costs: International customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Exchanges: We do not offer direct exchanges on international orders. If you need a different style, please return your original item for a refund and place a new order online.
Duties & Fees: Original shipping fees, duties, and customs taxes paid at the time of purchase are non-refundable.
Restocking Fees –
A 2.5% restocking fee will be incurred for orders of 3 or more when all items are returned for a refund. Missing packaging items will be charged the following fees:
– Satchel: $20
– Case Box: $35
– Frame Case: $35
Damages –
Any claims for damaged items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
If something arrives damaged, or if there is any other issue with your order please send a photo of the damaged goods and a note to info@duanelittles.com and we’ll gladly send a replacement at no cost to you.
Wrong Address / Returned to Sender – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
*Note: There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by you. You will receive notice once the order arrives back to our facility. New shipping charges will be applied for orders that have been unclaimed at customs, returned by you, or had an incorrect address originally provided.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
Orders lost in the mail – For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We’ll cover the costs of shipping a replacement order for you. We may ask for your help before doing that, like confirming that the shipping address was correct.
Keep in mind that if tracking information states an order was delivered but you think you haven’t received it, we won’t take responsibility and reship that order. It would also be good to double check that you got in touch with the shipping carrier to try locating the lost order. There may be cases where the delivery was made, but the package was left in an unexpected location at your address. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”
If you’re unable to locate the package, you will need to place a new manual order and have it reshipped. In this case, any replacements would have to be at your expense. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
Returned by Customer – PLEASE contact us at info@duanelittles.com before returning any products.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
